よくあるご質問（FAQ）

Notice : Payment Options:
We offer two payment methods. Please select one, as you will not be able to switch after making your choice:

1.　Bank Transfer:
When making your payment, please ensure that you include your ID number in the sender information.
Failing to do so may result in delays or difficulties in confirming your payment.

Bank information：
Bank name: MUFG Bank, LTD.
Branch name: Himeji-Chuo Branch
Bank address: 45, Konyamachi, Himeji-shi, Hyogo, Japan
Account name: EcoRing Inc.
Account name Number: 584-0989321
Account type: Savings Account
SWIFT code /BIC code: BOTKJPJT/ BOTKJPJTXXX

2.　Credit Card :
A 2% handling fee will be added to the invoiced amount for credit card payments.
If you agree credit card, please contact us via email, then we will send you the link of credit card to make payment.

This card can use at our auction：
VISA, Master, JCB, Amex, Diners
*Credit card usage is limited to those whose registered address for EcoRing the Auction is outside of Japan.

We only use DHL for shipping.
We have a special contract with DHL, allowing us to offer discounted shipping rates.
However, there is an additional fee of ¥550 per item.
This is packaging materials fee, etc.

Example: 10 bags (without any additional accessories)
Total cost of items: 200,000 yen
Box dimensions: 62cm × 45cm × 41cm
Weight: 15kg
Shipping fee: Approximately 23,000 yen
Packaging fee: ¥550 × 10 = ¥5,500
Total: Approximately ¥28,500

Insurance is available upon request.
Please be sure to request if you want it.
DHL insurance fee:
The higher of 1.2% of the item value or ¥2,500 is applied.
For an item value of 200,000 yen:
200,000 × 1.2% = ¥2,400
In this case, an additional insurance fee of ¥2,500 will be applied.